At CloudCore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Personal Information

When you contact us through our website, we may collect the following information:

Name
Email address
Phone number (optional)
Message content and service interest
IP address for security purposes

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
IP address

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Send you information about our services
Improve our website and services
Analyze website usage and trends
Prevent fraud and enhance security
Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure password hashing using industry-standard algorithms
Regular security audits and updates
Access controls and authentication mechanisms
Firewall protection and intrusion detection

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

Essential Cookies: Required for website functionality and security
Analytics Cookies: Google Analytics to understand website usage (if configured)
Security Cookies: CSRF protection and session management

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services that collect information:

Google Analytics: Website traffic analysis (if enabled)
Google reCAPTCHA: Spam prevention on forms

These services have their own privacy policies. We recommend reviewing: Google Privacy Policy

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years.

Your Rights

Under applicable data protection laws, you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict processing of your information
Data portability
Withdraw consent at any time

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email:
Address: Kuala Lumpur, Malaysia